General terms of use
1. About these terms
These terms govern the relationship between ARSIO SYSTEMS d.o.o., Ulica škofa Maksimilijana Držečnika 6, 2000 Maribor, registration number 7342578000 ("we") and you as a user of the ARSIO service on the websites arsio.co, arsio.hr and karierni-asistent.si and in the app at app.arsio.co.
By creating an account, you enter into a contract with us under these terms. How we process personal data is set out in the Privacy Policy, which is not part of the contract but a notice. These terms apply to candidates and visitors. Cooperation with companies that use our portal is governed by separate agreements with them.
The contract is concluded in the Slovenian language; translations are for information only. The terms are always available to you on this page, and we send you the new version whenever they change.
2. What ARSIO is
ARSIO collects job vacancies from public sources and from companies and ranks them for you by how well they match your CV and goals. The service comprises:
- a selection of job ads, which you browse by swiping, and email notifications of new ads,
- an analysis of how well your profile matches an ad,
- an agent that prepares a tailored CV, cover letter and email to the employer, answers questions about job ads and the market, and practises interviews with you,
- the My Jobs board for tracking your applications.
We are not an employer and we do not make hiring decisions. We do not send applications on your behalf: you send the prepared documents to the employer yourself. We pass a candidate's profile to a company only if both the candidate and the company agree to it.
3. Account
- An account may be created by a person aged at least 16. Each person may have one account.
- You sign in with a link that we send to your email address, or with a Google account. You are responsible for the security of your email inbox and Google account; notify us immediately of any misuse.
- Enter true information about yourself in your profile. Do not enter other people's data unless it forms part of your CV (e.g. a referee's contact details) and you have their permission.
4. Free use and Plus
4.1 What is free
What you can use without a subscription is shown in the app before purchase (e.g. a limited number of job ads or messages to the agent per day). We may change the scope of free use for new users, and for existing users with notice.
4.2 Plus subscription
- Plus unlocks the full agent and the features described on the package screen. A weekly package, a monthly subscription and a 3-month package (the "sprint") are available.
- The weekly package costs EUR 9.90 per week, the monthly subscription EUR 23 per month and the 3-month package EUR 48.30. The price, the period and any discount are also shown before payment. Prices are in euros and include VAT. If you pay in another currency, Stripe converts the amount at its own exchange rate, which you see before payment.
- You pay by card through the provider Stripe. Each package renews automatically at the end of the period for the same period at the price of that package applicable at that time, until you cancel it.
- Use of the agent under Plus is subject to daily limits that prevent abuse; your current usage is shown in the app.
- The first-purchase coupon you see in the app applies to the first payment for the selected package and only within the time shown. It may be used once per account.
4.3 Cancellation
You can cancel the subscription at any time in the app (Settings → Manage subscription). Cancellation takes effect at the end of the paid period; until then, Plus continues to work. We do not refund money for a period already paid for, except on withdrawal (section 5), under the guarantee (section 6) or where the law so provides.
4.4 Failed payment and price changes
If a renewal fails, Plus ends immediately; you can restore it by updating your card. We notify you of a price change at least 30 days before the next renewal; if you do not agree with the price, you cancel the subscription and the new price does not apply to you.
5. Right of withdrawal
As a consumer, you may withdraw from a contract concluded online (purchase of Plus or of the 3-month package) within 14 days of purchase without giving any reason.
- Plus is digital content that starts working immediately. If, at the time of purchase, you expressly consented to our beginning performance before the end of the withdrawal period and acknowledged that you thereby lose your right of withdrawal, you no longer have that right from the start of performance. We ask you for this consent and acknowledgement at the time of purchase.
- If you did not give this consent and acknowledgement, you may withdraw within 14 days and we will refund the full payment.
- You withdraw using the withdrawal button in the app or by an unequivocal statement sent to info@arsio.hr. You may use the form below, but it is not obligatory.
- We make the refund within 14 days of receiving your statement, to the card with which you paid.
I hereby give notice that I withdraw from the ARSIO Plus subscription contract.
Date of purchase: ____ · Full name: ____ · Account email address: ____ · Date: ____
6. 3-month package guarantee
This is our voluntary commercial guarantee. It is separate from the statutory 14-day right of withdrawal (section 5), does not replace it and does not limit any of your statutory rights.
6.1 The promise
If, at the end of the three months of the 3-month package (the "sprint"), you have not yet obtained a job interview with an employer, even though you have met both conditions in point 6.2, we will refund the price you paid for that package.
6.2 Conditions (both are mandatory)
- Remote introductory call. You complete a mandatory introductory video call with the ARSIO team, which you book yourself.
- Participation in personal support. During the package period, you actively participate in our personal support: you respond to the guidance we give you and follow it.
6.3 What counts as an interview
Any interview for a specific position with an employer or with an agency recruiting for it counts: an in-person, telephone or video interview, including an initial (screening) interview.
6.4 How to claim under the guarantee
You claim under the guarantee within 14 days of the end of the package by email to info@arsio.hr, sent from your account's email address. We review the claim; if it is justified, we refund the payment for the package to the card with which you paid within 14 days of confirmation.
6.5 When the guarantee does not apply
- you did not complete the introductory call,
- you did not participate in personal support,
- you did not actively use the app: in any month of the package you applied to fewer than 5 of the job ads we suggested to you (applications marked as sent on the My Jobs board count),
- you provided untrue information in your profile or applications,
- you have already claimed under the guarantee; it applies once per person.
7. Artificial intelligence
- The agent, match analysis, CV reading and job ad ranking work with language models. The agent is a program, not a person.
- The models can make mistakes: they may misread a CV, miss a requirement of the ad or write something in a letter that you did not say. Read and correct every document before you send it. You are responsible for the content of the application you send.
- The agent records profile changes on its own, but removes data only with your confirmation. You can correct all changes in your Profile.
- The match score is an estimate, not a prediction of whether you will get the job.
- How, and with which providers, we process data in doing so is set out in the Privacy Policy.
8. Companies and your profile
When you like or apply to a job ad of a company that uses our portal, that company sees your profile. If you are "Open to offers", we may suggest you to companies looking for candidates. Details and how to switch this off: Privacy Policy, section 6.
9. Rules of use
It is prohibited to:
- enter untrue information or impersonate another person,
- create multiple accounts or misuse invitations,
- automatically collect content from the service (scraping), or circumvent daily limits or technical protections,
- use the agent for content unrelated to job seeking, for unlawful or offensive content or for attempts to circumvent its rules,
- upload files containing malicious code or content to which you do not hold the rights.
In the event of a breach, we may restrict or terminate the account (section 13).
10. Content and rights
Your CV, profile and anything else you upload remain yours. You permit us to store, process and display this content to the extent necessary for the service; this permission ends when the content or the account is deleted. You may freely use the documents the agent prepares for you. The software, design and ARSIO brand are ours.
11. Employers' job ads
We take job ads from public sources (public employment services, company career pages, other portals) or companies publish them with us. We do not guarantee that they are accurate, that the position is still vacant or that the employer acts lawfully. Please report a suspicious or unlawful ad to us at privacy@arsio.hr; we will review it and remove it if necessary.
More: About job ads and liability.
12. Liability
- We are liable in accordance with the law for damage we cause by breaching these terms.
- We are not liable for the conduct of employers, the content of their job ads or the outcome of the recruitment process.
- We strive to provide the service without interruption; we notify you in advance of planned maintenance lasting longer than 12 hours. If Plus does not work for more than 24 consecutive hours for reasons attributable to us, we will, on request, extend your subscription by that number of days.
- We do not apply any cap on the amount of damages to you as a consumer, and we do not require you to indemnify us against third-party claims.
- Nothing in these terms excludes or limits liability for intentional damage, gross negligence or harm to life and health, nor does it limit your rights under mandatory consumer protection legislation.
13. Termination
You can delete your account at any time in Settings. An active subscription then no longer renews; you can revoke the deletion request within 30 days, after which we permanently delete the account.
We may restrict or terminate an account in the event of a serious or repeated breach of the rules in section 9 or at the request of a competent authority. We inform you of the reason unless the law prohibits this, and you may object to the decision within 30 days. If we terminate the account through no fault of yours, we refund the proportionate part of the payment for the unused period.
14. Changes to the terms
We may change the terms because of new features, changes in legislation or for security reasons. We notify you of material changes by email or in the app at least 30 days before they take effect. If you do not agree with a change, you may cancel your subscription or delete your account before it takes effect. A change does not apply to a period already paid for.
15. Complaints and disputes
Send complaints to info@arsio.hr. We acknowledge receipt within 5 working days and, within the same period, tell you how we will handle the complaint; we communicate our decision within 30 days at the latest.
We do not recognise any out-of-court consumer dispute resolution provider as competent for disputes with us. If the complaint is not resolved amicably, we will inform you of the provider competent for the dispute; the list of providers is published by the ministry responsible for the economy.
The contract is governed by the law of the Republic of Slovenia, which does not deprive you of the protection afforded by the mandatory provisions of the law of the country in which you live. Disputes fall within the jurisdiction of the court competent under the law.
16. Contact
- ARSIO SYSTEMS d.o.o., Ulica škofa Maksimilijana Držečnika 6, 2000 Maribor, Slovenia
- Registration number: 7342578000, VAT identification number: SI14509903
- Email: info@arsio.hr